Ordering
Our staff is happy to assist you in placing your order.
We do not require part #s when placing your order. Just provide
a description of the part and we'll get you the correct part.
We do encourage orders to be faxed in (see fax sheet)
if possible. We'll call you with any questions and to confirm your order.
We appreciate any order or any size and therefore, there is no minimum order.
However, we do have some great savings on larger orders (see shipping for more details.)
Shipping
Orders ship via UPS, Fedex Ground, Common Carrier/ LTL, & our very own NCS Delivery
Truck! We offer FREE shipping
on M-Flex Lightwall ( aluminum excluded) or Premier Flex Heavywall Liner orders over 60 feet in length
and/or orders over $1200.00.
This does not include specials, vendor drop shipments or custom caps.
We do our best to ship every order the day we receive it, however we cannot guarantee
orders received after 3:00pm (EST), special orders or backordered products.
Payment Terms
Upon placing an initial order, payment must be made via COD (with a $7.00 COD fee)
or credit card with a faxed signature authorizing us to charge your credit card.
After your intial order, a credit application will be mailed to you with a copy
of your first invoiced order. We ask that you complete the form in its entirety
and mail it back to us to be processed. We will process your application immediately
upon receipt and you will be notified via mail of your approved payment terms.
We accept cash, checks*, money orders, cashier's checks, debit cards and credit
cards (Visa, MasterCard, Discover and American Express.)
* You will be assessed a $50 service charge for returned checks
We reserve the right to place any account that is past due on credit hold and/or
COD terms, certified funds only, without prior notification, until it is current
again. In addition, all past due accounts are subject to an interest charge
of 1.5% per month, 18% annual.
Returns
All products returned must be in like-new condition and in the original packaging,
unless it was damaged upon arrival. If this is the case, please do not accept
the package.
Call your salesperson to explain the reason for return. We'll provide you
with an RGA number and determine whether we will send a call tag (via UPS), pick
it up next delivery, or if you will need to drop it off (local customers.)
You are responsible for return shipping charges.
Product(s) returned:
- Within 15 days of invoice = no restocking fee
- 15-60 days after date of invoice = 15% restocking fee
- 60 days after date of invoice = NO RETURNS ALLOWED
Special orders (e.g. custom caps) are non-returnable and non-refundable
Credits
After we receive the product(s) returned, we will determine if a credit is applicable.
Its our discretion to accept or deny the product according to it's re-sale value.
Product(s) not of re-sale value, unless previously discussed (e.g. received damaged
item) will not be credited. All other returned items in good re-sellable condition
will be credited to your account and a copy of the credit memo will be mailed to
you.
National Chimney Supply is a dedicated full service chimney supply company who welcomes
calls and feedback from both new and existing customers.
We thank you for your support!
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